FAQs

GENERAL CUSTOMERS

Order before 1pm for Next Day delivery **excluding Personalised Products**

**Personalised Products** – Please allow 2 working days before despatch

We have a number of delivery service options, all of which can be seen at checkout

TRADE / WHOLESALE CUSTOMERS

**Our lead times on wholesale orders are currently 2-3 weeks**

Under normal conditions we process all orders in under 5 days. Where stock is available orders leave the next working day.

Personalised orders - we normally allow ourselves a 5 day turnaround to accomodate engraved orders.

Please Note - This is how long the factory takes to process your order and does not include shipping time.

For details on delivery times and options to your country please click here

UK - Last Order Date For Christmas Delivery: 1pm Friday 20th Dec

Our office & factory will be closed on Dec 20th 2024 & re-open 2nd Jan 2025

Any orders placed during these holidays will be despatched from the 3rd Jan 2025

For timely arrival before Christmas, we strongly recommend selecting UPS as your delivery option at checkout.

International Deliveries

Please be advised that due to the very busy time of year, and ongoing delays across the delivery network, deliverers can take longer than expected.

UK Mainland Delivery Costs

Royal Mail Second Class £5.50 (2-4 days)

DPD Next Day Delivery £7.50

FREE DELIVERY ON ORDERS OVER £100

Pewter is perfect for everyday use and with the minimum of care it can retain its wonderful finish . It should be NEVER be washed in a dishwasher (the chemicals in the detergent will react with the pewter and ruin the finish). For this reason we recommend washing by hand in hot soapy water and dried with a soft cloth. When drying your pewter, keep the direction of the cloth in a straight up and down motion, never in circles. Pewter is a soft metal and will easily scratch with a hard cloth.

If your item is used for storage of alcohol (example Hip Flasks,) we recommend that you should not leave your favourite tipple in there for more than 24 hours. Hip Flasks are not suitable for carbonated mixtures.

Checkout our specially designed pewter cleaning cloths to help keep your item in great condition

Small pewter cleaning cloth kit in wallet

Extra large pewter cleaning cloth

On the rare occasions where a product has arrived faulty or damaged, you must notify us within 14 days of receipt with details of the problem.

This is preferred by email.

We may ask you to email us photo's of the faulty/damaged product so we can assess the problem.

Our staff will then ensure that your problem is dealt with swiftly and effectively.

If your problem requires a replacement, you will be asked to return the faulty/damaged goods to us. To make this as easy as possible we will provide a returns label and a returns form for you to complete.

More details can be found at our returns policy here

Select the product you wish to leave a review on, click the "REVIEW" button on the page, fill in the requested details and then press submit.

Yes there is. We do have strict guidelines for supplying to the trade/wholesale. Quite simply you must have business premises and be involved in the sale of gifts or associated products.

To be considered for a Trade Account please click here and complete the application form.