For all orders placed before 1pm we will despatch the same working day. Our normal working hours are Monday to Friday 8.30am-5.00pm and we only dispatch orders during these timescales. All weekend orders will be despatched Monday. Delivery costs and available delivery options are shown at the checkout. Dependent upon the delivery option you choose at checkout, this will determine the length of time to receive your order.
For all personalised orders we require just 1 working day to despatch your goods. For example an order placed on Tuesday will be despatched Thursday. Please be aware that orders placed on Friday will not be despatched until Monday. All weekend orders will be despatched on Tuesday.
DELIVERY OPTIONS – MAINLAND UK
We have two main operators for delivering our goods, Royal Mail and DPD.
When choosing a Royal Mail service please be aware that:
If RM48 delivery is selected this is sent via second class Royal Mail which is estimated to be delivered in 2-4 working days, but is not guaranteed.
If RM24 delivery is selected this is sent via first class Royal Mail which is estimated to be delivered in 1-2 working days, but this is not guaranteed.
Our next day delivery service is operated by DPD who have a current next delivery success rate of 99%. Although this is a next day service, it is not guaranteed. Next day delivery is only available Mondays to Fridays, excluding public holidays and weekends and is subject to the following:
Orders despatched on a Friday will be delivered on the following Monday. Orders placed on a Saturday/Sunday will be delivered on the following Tuesday. Unfortunately we cannot deliver on a public holiday. In this instance please expect your delivery on the next working day.
DPD will normally deliver your parcel between 9am and 5pm but in certain circumstances may deliver later. Unfortunately, in some cases we may not be able to give you a more specific estimated time of delivery. However, if you have provided your mobile number when ordering, our carrier will usually contact you to provide you with a more specific estimated time of delivery.
A signature may be required on receipt.
If you are not available to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
UPS next day delivery to Northern Ireland, Northern Scotland, Highland & Islands and the Channel Isles can take up to 2-4 working days for delivery and may also carry an additional carrier charge. This will be displayed in the checkout on the website.
Royal Mail can take up to 4 days for delivery, but is not guaranteed.
DELIVERY METHODS - INTERNATIONAL (UPS & INTERNATIONAL POST)
International Delivery depends entirely on 2 factors; the weight of the items being shipped, and where in the world it's being shipped to. Our website will calculate the exact price of delivery in your cart based on the weight of your total order and the shipping address.
You will have a choice of UPS International or International Post. Delivery times are estimates.
* Please note - we are not liable for any import duties or taxes for international deliveries*
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